Author Topic: File viewer module initialize error  (Read 359 times)

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File viewer module initialize error
« on: September 07, 2018, 05:06:31 AM »
Hello,

I'm currently trying to transfer sai from my computer to a new laptop. I do not have the e-mail verifying my purchase (this was over 5 years ago.) I have transferred the license and implemented it into my laptop's version of SAI, but the computer IDs do not match.
I zipped my computer's sai folder and transferred it entirely to my laptop, to which I get the error:
File viewer module initialize error.
If anyone could solve either of these problems, it would be a great help to me. Thank you!

Keitou

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Re: File viewer module initialize error
« Reply #1 on: September 07, 2018, 05:11:24 AM »
please use this eform from the official site to retrieve the license you purchased.

https://www.systemax.jp/en/sai/reissue.php

regards